B&Q / Kingfisher: Bespoke Capacity building

We have partnered with B&Q and Kingfisher on a range of capability programmes which have already improved skills, landed a common language and, crucially, delivered tangible business outputs.

Our initial success with B&Q’s marketing and commercial teams led us to broaden our engagement to include Kingfisher’s supply and logistics teams. For example we have delivered a ‘Customer Focus’ training module to over 500 B&Q and Kingfisher colleagues. The training was tailored to the home improvement category to make it as directly applicable as possible.